AI Assistant

Busy day?
You’ve got a mate.

I learn from your website. I answer questions, help customers choose, and I close deals while you sleep.

  • mate reads your public pages and answers as your assistant would — no sign-up first.
  • Keep it in one click — no card needed.

Can I return it if it doesn’t fit?

Yes. You have 30 days, as long as it’s unused and the tags are on.

Thanks, good to know.

Step 1 of 3

A scripted example about a made-up shop, not a real customer.

Go on. Ask it something.

mate is running live on this site — ask it anything about the platform. Then walk through what an assistant does for your customers.

Ask your mate

Answers from your own pages, and shows which one.

New chatDo you deliver on Saturdays?Fern & Pot assistantYes — order by Friday noon.Saturday delivery is free over £40.Source · Delivery policyFrom your pagesAsk Fern & Pot anything…
Example data

Step 1 of 5

What your customers get

Help that sounds like you.

Answers from your own content, real actions for signed-in customers, and a person when it matters.

Answer questions from your own content

It replies from your pages, policies and product details — the source shown, and an honest “I’m not sure” instead of a guess. For anyone who answers the same questions again and again.

Let customers fix things themselves

Signed-in customers change an address, check an order or update a plan — each change confirmed first. For stores, subscriptions and any account you host.

Hand the hard ones to a person

Your team steps into the same chat with everything the assistant already knows — no repeating. For teams that still want a human on the tricky cases.

Talk to customers in their own language

Replies in 14 languages, including Arabic — customers write as they speak. Useful the moment you sell across borders.

How it works

Three steps to live

Set it up yourself — your content, your systems, your name.

  1. Give it your content

    Point it at your help pages or paste text. It answers only from your content and says when it is not sure.

  2. Connect your systems

    Connect the systems you already run, and choose what it may do and for whom. It asks before it changes anything.

  3. Publish under your name

    Set a name, colors and a web address in the Console, press publish — it is live, no developer needed.

What you get

Everything your assistant needs, built in

Put your name on it, not ours

Your name, logo, colors and web address, in 14 languages. On every workspace, with no “powered by” badge.

Get things done in your systems

Check an order, change a plan, start a refund — through the systems you already run. You decide what it may do and for whom, and it asks before it changes anything.

Bring in a human on your terms

When a customer needs a person, your team joins the same conversation with everything the assistant already knows. You choose who gets each one. If handoff is off, it never promises a person.

Set the rules and see the cost

Choose which AI models it may use and set spending limits per workspace. See what every conversation cost. If we do not know a price, we say so.

Be everywhere your customers are

One assistant on your website, in your iOS and Android apps, on desktop and on Telegram — the same brand and knowledge everywhere.

Works with your systems

Works with the systems you already run

It answers from your content and acts through the systems you already have — no rip and replace.

Connected through MCP, the open standard. Details for developers

Your customerYour siteAssistantYour contentYour systemsYour team

Check orders and start returns

Connect your store — orders, tracking, returns and refunds. For anyone selling online.

Manage plans and invoices

Connect your billing — subscriptions, invoices and upgrades. For SaaS and subscription businesses.

Pull up a customer’s history

Connect your CRM or help desk — records and past conversations. For support and success teams.

Reach anything else you run

Connect your own APIs for whatever is specific to your business. For teams with in-house systems.

Run it your way

You stay in control, even from chat

Which models it uses, how much it may spend and which features are on are settings you own. Usage is shown per AI provider. You can change all of it by asking the assistant.

Choose models, set limits

Pick which AI models serve each workspace, cap usage and switch features on or off. No developer needed.

See exactly what was used

Calls, tokens and spend by AI provider — today, 7 days, 30 days or all time — per workspace and per user.

Manage it in chat

Ask the assistant to update your branding, invite a teammate or read usage. Same controls, in plain words.

Set it up yourself

A guided setup takes a new workspace from a name and colors to a live assistant on its own web address.

Workspace settingsExample data
SPEND BY AI PROVIDERanthropicopenaixaiMonthly conversations

Features

Human handoffChat insightsWhite-label

What customers keep asking

Every conversation teaches you something

It reads whole conversations, not just ratings. You see what customers struggle with, where the assistant gets stuck and why they ask for a person — with the conversations as evidence.

Read the conversations

Open the exact conversations behind every finding.

Spot problems early

Repeat questions, incidents, missing answers and requests for a person, each grouped.

Know what to do next

Each group comes with a suggested fix: a doc, a product change, an automation or a support step.

Check that it worked

See whether a change reduced repeats, handoffs and unresolved conversations.

What customers keep asking
Example insight reportExample data
RepeatsKnowledge gapsAsked for a person
  1. 01Withdrawal verification confusion38 chats
  2. 02Android setup permission friction21 chats
  3. 03Pricing explanation missing from onboarding13 chats

Works where your customers are

On your website, in your store, in your app.

One assistant, the same brand and the same knowledge everywhere your customers already are.

Your websiteYour Shopify storeYour iOS and Android appsYour own domainAI AssistantSigned-in customer

Developers

Your product stays in charge

Connect your systems through MCP, an open standard for giving AI assistants tools. Choose which actions each experience may use. Your own sign-in vouches for the customer, and your keys are never shown again.

Connect your MCP server and choose which actions to expose

Your sign-in vouches for the customer — signed, short-lived, cannot be replayed

A confirmation on any action you choose, and rules for when a person steps in

Add the assistant to your site, recognizing signed-in customers

tenant-ai.jsjavascript
import { mountBusymateAI } from "https://busymate.ai/sdk/v1/index.js";
const assistant = await mountBusymateAI({
  assistant: "your-tenant",
  origin: "https://your-tenant.busymate.ai",
  getIdentity: async () => {
    const response = await fetch("/api/bmai/identity", {
      method: "POST",
      credentials: "include"
    });
    return response.status === 401 ? null : response.json();
  }
});
assistant.open();

Manage it from Claude Code or any MCP client

claude mcp add --transport http busymate-ai https://busymate.ai/mcp

Questions

Common questions

Launch your assistant under your own name.

Set up your workspace in the Console, connect your systems, publish. Talk to a person whenever you want one.